Communication Planning

In Lean Six Sigma (LSS), communications planning ensures that the right people get the right information at the right time—keeping projects aligned, stakeholders engaged, and resistance minimized. It’s a strategic activity that supports every phase of DMAIC, especially Define and Control.

What Is a Communications Plan in LSS?

A communications plan is a structured document that outlines:

• Who needs to be informed (stakeholders, team members, sponsors)

• What information they need (status, risks, decisions)

• When and how often they should receive updates

• How the information will be delivered (email, meetings, dashboards)

• Why the communication matters (purpose and expected outcome)

It’s often built as a simple spreadsheet or matrix and evolves throughout the project.

Why It Matters in Lean Six Sigma

• Prevents misalignment: Keeps everyone on the same page across DMAIC phases

• Builds trust: Transparent updates reduce resistance and foster buy-in

• Accelerates decisions: Timely communication avoids delays and confusion

• Supports sustainability: Reinforces new behaviors and controls post-implementation

Example Use Across DMAIC

• Define: Kickoff meeting, charter approval, stakeholder alignment

• Measure: Data collection updates, MSA results

• Analyze: Root cause findings, risk discussions

• Improve: Pilot test results, solution rollout plans

• Control: Control plan handoff, dashboard reporting, SOP updates

Takeaway

Communications planning in LSS is not just logistics—it’s strategic engagement. It ensures that stakeholders are informed, involved, and aligned throughout the improvement journey. A well-executed plan turns passive observers into active supporters.