Lean Six Sigma Refresher
Stakeholder Analysis Template
Stakeholder Analysis in Lean Six Sigma (LSS) is the structured process of identifying, classifying, and engaging individuals or groups who can influence or be influenced by a project. It’s typically performed early in the Define phase of DMAIC to ensure alignment and buy‑in.
🧩 What is Stakeholder Analysis?
Definition: A method to identify stakeholders, assess their level of interest and influence, and plan communication/engagement strategies.
Purpose: To anticipate support or resistance, prioritize voices, and build a coalition for project success.
Timing: Conducted before detailed planning begins, so the team knows who to involve and how.
👥 Types of Stakeholders in LSS
Internal Stakeholders: Executives, managers, process owners, employees directly involved in the process.
External Stakeholders: Customers, suppliers, regulators, investors.
Project Team: Champions, Black Belts/Green Belts, subject matter experts.
Support Functions: IT, HR, finance, quality assurance.
🛠 Steps in Stakeholder Analysis
Identify Stakeholders
Brainstorm all individuals/groups affected by or influencing the project.
Include both supporters and potential resistors.
Classify Stakeholders
Use tools like the Power–Interest Grid:
High power / high interest → manage closely
High power / low interest → keep satisfied
Low power / high interest → keep informed
Low power / low interest → monitor only
Analyze Attitudes & Influence
Assess whether stakeholders are supportive, neutral, or resistant.
Understand their motivations and potential impact on project outcomes.
Develop Engagement Plan
Tailor communication frequency, format, and content to each group.
Secure buy‑in from critical stakeholders early.
Address resistance with transparency and involvement.
⚡ Why Stakeholder Analysis Matters
Prevents surprises: Identifies resistance before it derails progress.
Builds trust: Ensures stakeholders feel heard and valued.
Improves adoption: Engaged stakeholders are more likely to support changes.
Supports sustainability: Long‑term success depends on stakeholder commitment.
🔑 Takeaway
Stakeholder Analysis in LSS is not just a checklist—it’s a strategic tool for managing people dynamics in process improvement. By mapping influence and interest, practitioners can design communication strategies that maximize support and minimize resistance, ensuring smoother execution of DMAIC projects.